SQL Access process

This is how it works –

User raises SQL access request in Fresh Service.
Ticket gets assigned to group “Accelerant – Service Desk”
Service desk agent can assign the ticket to themselves.
Ticket status is automatically set to “Awaiting Approval” with a private note “Please wait to apply permissions changes until the Automated Approvals have been gathered”
Approval email gets sent to user’s manager.
After user’s manager approves approval email gets sent to James Carlson as an application owner/admin.
After James approves another approval email is sent to Production Operations team (Michael Peters, Nilesh Chandode & Chris Mitchell) so that one of them can approve.
After Prod Ops team approval finally, ticket is passed on to group Accelerant – DBAs to give the requested SQL access to the user.

I have already informed DBA team (copied) that - All SQL access requests tickets will be assigned to DBA group in Fresh service to implement the access permissions for the user mentioned in the ticket. This is the last step after all approvals. Once ticket gets assigned to their group, they should get an email "Assigned to Group - <