PowerBI Premium per user license

1. User raises a ticket in Fresh service requesting Premium per user license / access. This is normally comes as an upgrade request to upgrade user from Pro to Premium per user license.
2. Soteria Service desk receives the ticket as First Point of Contact (FPOC).

3. Soteria Service desk need to send an approval on the ticket to James Carlson.

4. Once approval is granted by James on the ticket then it should be assigned to Derek Shoecraft to actually give that access to the user.