Escalation Matrix/Application Owners
Please note that these may change or need updated over time
Title
Description
Business Critical
Potential Financial Info
Integration Type
Security
Asset Type
Vendor
Assigned To
User/Dept
Method for requesting access?
User Account Created by:
Column2
ResQ Professional
Modeling and advanced reserving tool. (Underwriting)
N
Y
Standalone
Local
SaaS
Willis Towers Watson
Dave Gronski
Actuarial
sent note
Learning Pool
Corporate learning tool for general purposes.
N
Standalone
SSO
Application
Matt Jones
Tech
DEFUNCT per Gail Sumner; confirmed with vendor contract terminated June 2021
REG UK
Over-sight of any outsourced or deligated functions.
N
Standalone
Local
Application
Reg Technologies
Keith Harrison
people contact Keith Harrison
Keith Harrison
Tagetik
Cloud financial planning and analysis
Y
y
Bi-directional
Local
SaaS
CCH
Simon Jukes
Finance
people contact Jerome Ledaguenel
Jerome Ledaguenel
Microsoft O365
Exchange, MS Teams, Sharepoint, softphones
Y
NA
SSO
SaaS
Microsoft
Matt Jones
Tech
IT Support Portal
IT Operations
Microsoft - Azure
Core infrastructure environment
y
NA
Master Security
IaaS
Microsoft
Matt Jones
Tech
IT Support Portal
IT Operations
Vitesse
Omnibus loss funding platform for TPA's.
Y
y
Standalone
Local
SaaS
Vitesse PSP Ltd
Craig Nicholls
Finance
IT Support Portal
IT Operations
Virtual Claims Adjuster
Claims Overisght Management systems
N
y
Standalone
Local
SaaS
Virtual Claims Adjuster Inc
Chelsea Perkins
Claims
Claims onboarding workflow
Pro Ins / validated by IT Operations
LexisNexis
System to conduct background checks for both individual and companies
N
Standalone
Local
SaaS
LexisNexis Risk Solutions
Paul Element
Compliance
IT Support Portal
IT Operations
eFax.com
Cloud based faxing platform
N
Standalone
Local
SaaS
eFax
Matt Jones
Tech
LIMITED USE: Setup for US Finance; requested by Cything Starrlet
Prima XL
Tracks information related to the reinsurance policies
Y
y
Bi-directional
Local
SaaS
Prima Solutions
Robin Bond
ReInsurance
following up with John H.
Microsoft Dynamics
Finance and Accounting Management
Y
y
Bi-directional
SSO
SaaS
Microsoft
Simon Jukes
Finance
IT Support Portal
IT Operations
EAS
US Finance and accounting system
Y
y
Standalone
SSO
SaaS
FIS
Chris Reid
Finance
contact Rudy Gonzalez / Romany Bekhit
FIS
Xero
UK/EU Finance and accounting system
Y
y
Standalone
Local
SaaS
Xero
Perry Cox
Finance
contact Perry Cox
Group Finance
Workiva
Control and compliance management platform for regulataory reporting
y
Standalone
SSO
SaaS
CCH
Simon Jukes
Finance
people contact Jerome Ledaguenel
Jerome Ledaguenel
SSO is on the roadmap
Hermes
Policy administration platform for bond surety
Y
Standalone
Local
SaaS
Hermes
Serge Smith
Tech
people contact Serge Smith
Serge Smith
Legisway
Internal legal management platform
Y
Standalone
SSO
SaaS
??
Nancy Hasley
Legal
IT Support Portal
IT Operations
Docusign
electronic signatures
N
Standalone
SSO
SaaS
DocuSign
Matt Jones
Tech
IT Support Portal
IT Operations
Adobe Acrobat (Pro)
Create PDFs
N
Standalone
SSO
Desktop
Adobe
Matt Jones
Tech
IT Support Portal
IT Operations
Guardian ERM
Compliance platform tracking and audit of regulatory licenses.
Y
Standalone
SSO
Hosted
InConsult
Rona Platt
Legal
IT Support Portal
IT Operations
Qlik Cloud
Analytics and visulization platform
N
Standalone
SSO
SaaS
Qlik
Matt Jones
Tech
IT Support Portal
IT Operations
Collibra
Data Governance / Management System
Y
Bi-directional
SSO
SaaS
Collibra
Heather Wentworth
Data
IT Support Portal
IT Operations
Moveit SFTP Services
Secure file transfer
Y
Bi-directional
SSO
Hosted
Progress
Matt Jones
Tech
IT Support Portal
IT Operations
KnowBe4
CyberSecurity Learning platform
N
Standalone
SSO
SaaS
KnowBe4
Matt Jones
Tech
IT Support Portal
IT Operations
Skillcast
Compliance Training platform
N
Standalone
SSO
SaaS
Skillcast
Paul Element
Compliance
IT Support Portal
IT Operations
TPRM
Third party risk assesment application
Y
Standalone
SSO
Hosted
Accelerant
Roy Boukens
Risk
IT Support Portal
IT Operations
Erwin
Data modeling tool
N
Standalone
Local
Desktop
Quest
John Chevalier
Tech
IT Support Portal
Local install only
Oanda
Source for currency rates which feeds various systems
Y
y
Inbound
Local
SaaS
Oanda
John Chevalier
Tech
following up with John H.
Advantage Go
Peril and exposure scoring informational platform
N
Standalone
SSO
SaaS
AdvantageGo
Susan Skiles
Product
IT Support Portal
IT Operations
Verisk
Peril data used in AdvantgeGo
N
Inbound
NA
Data Service
Verisk
Tom Wimberly
Product
n/a
n/a
JBA
Peril data used in AdvantgeGo
N
Inbound
NA
Data Service
JBA
Tom Wimberly
Product
n/a
n/a
Miro
Digital whiteboar platform
N
Standalone
SSO
SaaS
Miro
Tom Wimberly
Product
IT Support Portal
IT Operations
Figma
Wire frame / proto-typing platform
n
Standalone
SSO
SaaS
Figma
Tom Wimberly
Product
IT Support Portal
IT Operations
Rstudio Team Workbench
Data analytics platform
N
Standalone
SSO
Hosted
Rstudio
Kenny Holms
Data
IT Support Portal
IT Operations
Microsoft Azure DevOps
Product development management and change management platform
y
Bi-directional
SSO
SaaS
Microsoft
Aaron Brinkman
Tech
IT Support Portal
IT Operations
Microsoft PowerBI
Analytics and visulization platform
N
Standalone
SSO
Desktop
Microsoft
Matt Jones
Tech
IT Support Portal
Developer - Managed at the report level
Intrali
Data extract tranform and loading platform
Y
y
Bi-directional
Local
SaaS
Vipr
Paul Holden
Tech
contact Claire Cattell
User creates account on Introli site, Claire then contacts vendor support to finalize setup
Insightfull
Accelerant data management and reporting platform
Y
y
Bi-directional
SSO
Hosted
Accelerant
Tom Wimberly
Product
US Data mart
Dataset localized for US operations
Y
y
Bi-directional
IT Support Portal
IT Operations
Operational Data Store (ODS)
Core data wharehouse for transformed data
Y
y
Bi-directional
IT Support Portal
IT Operations
Transactional data store (TDS)
Point in time copy for operational reporting
Y
y
Inbound
IT Support Portal
IT Operations
Reporting Dashboards
Functional area operationalized reports and dashboards (Claims, Premium, etc.)
y
y
NA
??
Developer - Managed at the report level.
Intelligent Ingestion
ML and AI enabled data extract tranform and loading platform
y
y
Inbound
n/a - Not in Production
DataBricks (Raw, Refined, Trusted)
Collection of transformed and certified data repositories
y
y
Bi-directional
n/a - Not in Production
Architects